Effective Date: March 28, 2026
Zamindars Cafe and Restaurant, located in Achampet, Telangana, India, values your privacy and is committed to handling personal data responsibly. This Privacy Policy explains how we collect, use, store, share, retain, and protect personal data when you browse our menu, sign in, place an order, request delivery, contact support, or otherwise use our website, mobile website, or Progressive Web App.
This Privacy Policy is designed to align with applicable Indian law, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, to the extent applicable and as in force from time to time.
1. Personal Data We Collect
Depending on how you use the Platform, we may collect the following categories of data:
- Identity and contact details: name, mobile phone number, and email address where provided.
- Order fulfilment data: delivery address, landmark details, order items, order history, table or dine-in related details, and special cooking or delivery instructions.
- Location data: approximate or precise location information only where you enable device permission or provide location details for delivery assistance or directions.
- Technical and usage data: browser details, device type, log data, app usage information, cookies, local storage, push subscription tokens, and security or fraud prevention signals.
- Support and communication data: records of calls, WhatsApp messages, complaints, cancellation requests, refund queries, and other support interactions.
2. How We Collect Your Data
We collect personal data when you:
- create or access your account;
- place a dine-in, takeaway, or delivery order;
- save an address or allow location access;
- contact us by phone, email, or messaging;
- opt in to push notifications, loyalty features, or offers; or
- otherwise provide information directly while using the Platform.
3. Purpose of Collection and Use
We process your personal data only for lawful and legitimate business purposes, including to:
- create and maintain your account or guest session;
- process, confirm, prepare, dispatch, and deliver orders;
- contact you regarding order acceptance, delivery, delays, or cancellation;
- provide customer support, refunds, replacements, and complaint resolution;
- manage loyalty benefits, repeat orders, and saved addresses;
- improve Platform performance, ordering flow, and service quality;
- detect fraud, misuse, duplicate transactions, or abuse of the Platform;
- comply with legal, accounting, tax, food safety, or law enforcement requirements.
4. Consent and Lawful Use
By voluntarily providing your personal data and using the Platform, you agree to the collection and processing of such data for the purposes described in this Privacy Policy, to the extent consent is required under applicable law.
If you choose not to provide essential data such as your name, phone number, or delivery address, we may be unable to accept, confirm, or deliver your order.
5. Payment Processing Through Razorpay
Online payments on the Platform are processed by our third-party payment gateway partner, Razorpay, together with authorised banking and payment network partners.
We do not store sensitive credit card details, debit card details, CVV, card PIN, OTP, internet banking credentials, or full UPI credentials on our servers. Payment processing is securely handled by Razorpay and its regulated ecosystem.
We may receive only limited payment-related information needed for business operations, such as transaction status, payment mode, masked identifiers, Razorpay payment references, and refund status, for the purposes of order confirmation, dispute handling, reconciliation, fraud prevention, and customer support.
6. Disclosure and Sharing of Data
We may share personal data only on a strict need-to-know basis with:
- restaurant staff involved in preparing or managing your order;
- delivery personnel or logistics partners required to fulfil delivery orders;
- Razorpay and related payment partners for payment processing and refunds;
- technology, hosting, messaging, analytics, and support vendors acting on our behalf;
- government, regulatory, judicial, or law enforcement authorities where legally required.
We do not sell your personal data.
7. Data Retention
We retain personal data only for as long as necessary for order fulfilment, customer support, fraud prevention, accounting, taxation, record keeping, dispute handling, and legal compliance. When no longer required, personal data is deleted, anonymised, or securely archived, subject to applicable legal obligations.
8. Data Security
We maintain reasonable technical and organisational safeguards to protect personal data from unauthorised access, misuse, damage, disclosure, alteration, or loss. These safeguards may include restricted access controls, encrypted transmission, secure hosting, logging, internal role-based permissions, and other reasonable security practices.
No digital platform can guarantee absolute security. You acknowledge that internet-based systems carry inherent risks, but we take commercially reasonable steps consistent with our obligations under Indian law.
9. Your Rights
Subject to applicable law, you may request to:
- access a summary of the personal data we process about you;
- correct or update inaccurate or incomplete personal data;
- withdraw consent, where processing is based on consent;
- request erasure of personal data, subject to legal or operational retention needs;
- raise a grievance regarding the handling of your personal data.
To exercise any of the above rights, you may contact us at hello@zamindarsachampet.in or call +91 96667 16901.
10. Cookies, Local Storage, and Notifications
Our Platform may use cookies, local storage, service workers, and push notification permissions for essential functions such as sign-in persistence, cart recovery, offline support, order continuity, security, performance, and notification delivery. You may manage these settings through your browser or device preferences, but disabling them may affect core app functionality.
11. Children and Minors
The Platform is intended for users who can lawfully place orders or who use the Platform with the involvement of a parent or lawful guardian. If you believe data of a child has been provided inappropriately, please contact us so we can review and take reasonable corrective action.
12. Third-Party Services
The Platform may rely on or link to third-party services, including Razorpay, map providers, notification services, and hosting infrastructure. Their services are governed by their own terms and privacy practices, and you should review those policies where relevant.
13. Grievance Contact
For privacy requests, complaints, or grievances, please contact our Grievance Officer at hello@zamindarsachampet.in or call +91 96667 16901. Our operating address is Main Road, SH 20, Teachers Colony Area, Achampet, Nagarkurnool District, Telangana 509376.
14. Changes to this Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The revised version will be posted on the Platform with a revised effective date. Continued use of the Platform after such update constitutes acceptance of the revised policy.